tk9991's Privacy Policy

Introduction and Purpose

tk9991 is a trusted online gaming platform in Bangladesh. We give the highest priority to the privacy of our users. This privacy policy will tell you what information we collect, how we use it, and what steps we take to protect your information.

We believe that earning a customer's trust requires ensuring the protection of their personal information. That is why tk9991 always manages your data in a transparent and responsible manner. This policy has been written in plain, easy-to-understand English so that every user can be fully informed about their rights and our responsibilities.

Information We Collect

During registration and use of services at tk9991, we may collect the following types of information:

Personal Identification Information

• Full name, date of birth, and national identity card details
• Email address and mobile number
• Current address and residential details
• Occupation and source of income (where applicable)

Financial Information

• bKash, Nagad, Rocket account numbers
• Bank account details (for deposits and withdrawals)
• Transaction history and amounts

Technical Information

• IP address and device type
• Browser version and operating system
• Cookies and session data
• Activity logs on the platform

Purpose of Information Use

tk9991 uses the information it collects from you only for the following purposes:

• Account Management: To create, verify, and manage your account.
• Financial Transaction Processing: To complete deposit and withdrawal requests in a timely manner.
• Service Improvement: To analyze your usage patterns and provide a better experience.
• Customer Support: To resolve any issues you have quickly and effectively.
• Fraud Prevention: To ensure account security and prevent unauthorized access.
• Regulatory Compliance: To meet applicable legal and regulatory obligations.
• Communication: To inform you about important notices, service changes, and applicable offers.

We never sell your information to third parties or share it without authorization for commercial purposes.

Information Protection Methods

tk9991 has adopted industry-standard technical and administrative measures to protect your personal information:

Encryption Technology

All data is transmitted and stored through SSL (Secure Socket Layer) encryption. This keeps your information protected from any unauthorized access.

Secure Servers

Our servers are protected by the highest-standard firewalls and anti-malware systems. Potential vulnerabilities are identified and resolved through regular security audits.

Access Control

Only authorized staff can access your data, and only to the extent necessary. Account security is ensured through a two-factor verification process.

Data Minimization Policy

We collect only the information that is essential for providing our services. We refrain from collecting unnecessary or excessive information.

Information Sharing and Third Parties

tk9991 may share your personal information with third parties in the following limited circumstances:

Payment Processors

Financial information necessary to complete transactions via bKash, Nagad, Rocket, and bank transfers is shared with the relevant payment processors. These organizations follow their own privacy policies.

Legal Obligations

Information that is legally required may be provided in response to a court order or a lawful request from a government authority. In such cases, we always provide only the minimum information necessary.

Technology Service Providers

We use the services of trusted technology partners to operate the platform. These partners work under strict confidentiality agreements and cannot use your information for their own purposes.

Outside the circumstances mentioned above, we do not disclose your information to third parties under any conditions.

Cookies and Tracking Technology

tk9991 uses cookies and similar technologies to improve your experience.

Essential Cookies

These cookies are necessary for the basic functionality of the platform. They are used to maintain login sessions, verify security, and save your preferences. Disabling these cookies may prevent the service from working properly.

Analytical Cookies

We use analytical cookies to understand how users are using our platform. This data is completely anonymous and is used solely to improve the quality of our services.

You can control or decline cookies by changing your browser settings, though this may limit some features of the platform.

User Rights

Every registered user at tk9991 enjoys the following rights:

• Right to Access: You may request a copy of the information we hold about you at any time.
• Right to Correction: If there is any error in your information, you may request that it be corrected.
• Right to Deletion: In certain circumstances, you may request that your account and related data be deleted.
• Right to Object to Processing: In certain cases, you may object to the processing of your information.
• Right to Data Portability: You may request your data in a structured, readable format.
• Right to Complain: If you have any objection to our data processing, you may contact us directly.

To exercise any of the above rights, please contact our support team. We will process your request as quickly as possible and within a maximum of 30 business days.

Data Retention Period

tk9991 retains your personal information only for as long as necessary:

• For active accounts: for the entire duration the account remains open
• Financial transaction records: for the period required by applicable legal requirements
• After account closure: for the period required to meet necessary legal and regulatory obligations
• Security logs: as required for security review purposes

After the designated period, we securely delete your information or anonymize it in a way that it can no longer be linked to you in any way.

Protection of Minors

tk9991 is a responsible gaming platform. Our services are intended for users aged 21 and above only. We never knowingly collect or process the information of minors.

If it comes to our attention that a minor's information has entered our system, we will immediately delete that information and close the associated account. If a parent or guardian believes their child's information is on our platform, please contact our support team directly.

Policy Changes and Updates

tk9991 may update this privacy policy from time to time. If any significant changes are made, we will notify you in the following ways:

• A notice will be displayed on the platform
• A notification message will be sent to your registered email address
• The "Last Updated" date on this page will be changed

If you continue to use the service after an update, it will be considered that you have agreed to the new policy. We therefore encourage you to review this page regularly to stay informed of any changes.

Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact us. Our data protection team will take your matter seriously.

When contacting us, please provide your account details and a full description of your request. This will help us resolve your matter more quickly and effectively.