1. General Information and Introduction
tk9991 is a trusted online gaming platform for Bangladesh. These terms and conditions ("Terms") serve as a legal agreement between users of the tk9991 website and all services included within it, and the platform.
These terms apply to accessing the tk9991 website, registration, playing games, placing bets, financial transactions, and using any service. Please read these terms in full before you start using tk9991.
The tk9991 platform uses SSL encryption technology to keep your information and transactions secure. We believe in fair play and our gaming environment is fair and transparent for everyone.
2. Eligibility and Age Requirement
The following eligibility requirements must be met to use the tk9991 platform:
- You must be at least 21 (twenty-one) years of age. This platform provides services only to those aged 21 and above.
- You must reside in Bangladesh or in a jurisdiction where online gaming is not legally prohibited.
- You must register in your own name and for your own account.
- You must use your own funds, and playing on behalf of a third party is strictly prohibited.
- You must not have been previously banned from the tk9991 platform.
3. Account Registration and Verification
3.1 Registration Terms
When opening an account at tk9991, you must provide accurate, complete and up-to-date information. Providing false or misleading information may result in account termination and forfeiture of any deposited funds.
- Only one account per person is permitted. Opening multiple accounts is strictly prohibited.
- To change account details, contact the support team and submit the required documents.
- The mobile number and email address provided at registration must be valid and active.
3.2 Identity Verification (KYC)
The tk9991 platform may initiate an identity verification process at any time if required. The following documents may be requested for verification:
- A copy of your National ID (NID) or passport
- Recent bank statement or proof of mobile banking transactions
- Proof of current address
tk9991 reserves the right to put the withdrawal process on hold until verification is complete.
3.3 Account Security
It is your responsibility to keep your account password and login details completely confidential. Sharing login details with any third party is prohibited. If you suspect unauthorized access to your account, notify our support team immediately.
4. Deposit and Withdrawal Policy
4.1 Deposits
The following payment methods are accepted for depositing funds at tk9991: bKash, Nagad, Rocket, and bank transfer.
- Deposits must be made only from a payment account registered in your own name.
- Deposits from third-party accounts are not accepted and funds will be returned in such cases.
- Deposited funds are generally added to the account instantly.
4.2 Withdrawals
The following terms apply to the withdrawal process:
- Withdrawals can only be made to registered and verified payment methods.
- Applicable wagering requirements must be met before submitting a withdrawal request.
- Withdrawals may be put on hold if identity verification has not been completed.
- In cases of suspicious activity, tk9991 reserves the right to suspend and investigate the withdrawal process.
5. Bonuses and Promotional Offers
5.1 Welcome Bonus
New users may receive a 100% bonus on their first deposit, up to a maximum of ৳5,000. A wagering requirement of 20 times (20x) must be met for the bonus to apply.
5.2 General Bonus Terms
- The bonus is applicable once per eligible user.
- Meeting the specified wagering requirement is mandatory before withdrawing a bonus.
- Certain games may be excluded when using a bonus — the detailed terms of each offer apply separately.
- Using multiple bonus offers at the same time is not possible unless explicitly permitted.
- tk9991 reserves the right to change, suspend or cancel bonus offers at any time.
- Winnings earned using a bonus are only withdrawable after the wagering requirement has been met.
5.3 VIP and Loyalty Program
tk9991 has three VIP tiers for regular players — Bronze, Silver and Gold. Weekly cashback benefits are available at each tier:
- Bronze — up to 0.4% cashback per week
- Silver — up to 0.8% cashback per week
- Gold — up to 1.2% cashback per week
Your VIP tier is determined automatically based on your gaming activity. The cashback and other benefits at each tier are subject to their own separate terms.
6. Gaming Code of Conduct
All users must follow the code of conduct below while playing games on the tk9991 platform:
- Maintain respectful behavior toward other players.
- Sending offensive, threatening or misleading messages through chat or communication features is prohibited.
- Attempting to exploit any technical errors in game results is not permitted.
- Playing games using automated software, bots or scripts is strictly prohibited.
- Using multiple accounts for strategic advantage or colluding with others is prohibited.
tk9991 reserves the right to monitor gaming activity and immediate action will be taken if misconduct is found.
7. Prohibited Activities
The following activities are strictly prohibited on the tk9991 platform and may result in account termination and legal action:
- Money laundering or transacting using illegal funds
- Fraud, deception or any other dishonest activity
- Using a third party's payment method or account
- Opening or operating multiple accounts
- Bonus abuse or exploiting system vulnerabilities
- Hacking, phishing or other cybercriminal activities
- Unauthorized use of the platform's intellectual property or content
- Registering with false or misleading information
8. Account Closure and Suspension
8.1 Closure by the User
You may request to close your account at any time. Any pending withdrawals will be processed before the account is closed, however any related bonus will be cancelled if the wagering requirement has not been met.
8.2 Closure by tk9991
tk9991 may suspend or permanently close an account in the following circumstances:
- If evidence of a breach of terms is found
- If required documents for identity verification are not submitted
- For investigation in cases of suspicious or unusual transactions
- Under the order of a court or regulatory authority
- To ensure a safe and fair gaming environment
9. Limitation of Liability
Although the tk9991 platform is operated with the utmost care, our liability is limited in certain circumstances:
- We are not responsible for losses caused by technical errors, server downtime or internet connectivity issues.
- Our liability is limited in cases of issues relating to third-party services (payment gateways, game providers).
- We are not responsible for losses resulting from your login details falling into the hands of a third party.
- Where service is disrupted due to circumstances beyond our control (force majeure), such as natural disasters or government restrictions.
In the event of any technical issue or game error, tk9991 will conduct a proper investigation and attempt to provide a fair resolution.
10. Privacy and Data Protection
Protecting your personal information is our priority. tk9991 uses SSL encryption technology to keep all your information and financial transactions secure.
We never sell your personal information to third parties. Information is shared only with partners necessary for operating the service, such as payment processors or fraud prevention services.
To learn more about how we collect, store and use data, please read our Privacy Policy.
11. Responsible Gaming
tk9991 firmly believes in responsible gaming. Gaming is for entertainment only and should never be used as a way to solve financial problems.
We provide the following tools:
- Spending limit setting feature
- Self-exclusion or temporary break option
- Opportunity to review gaming history
- 24/7 live chat support for assistance
If you or someone close to you is struggling with a gaming problem, please contact our support team or visit our Responsible Gaming page.
12. Right to Modify Terms and Conditions
tk9991 reserves the right to update or change these terms and conditions at any time. Users will be notified in advance of any significant changes.
Continued use of the platform after changes to the terms and conditions will be considered as your agreement to the new terms. Therefore, it is advised to review this page regularly.
The date of changes will be noted at the top of the page as "Last Updated".
13. Contact
If you have any questions or complaints regarding these terms and conditions, please contact our support team:
- 24/7 live chat support in Bengali — available directly on the platform
- Email: [email protected]
Our support team is ready to serve you around the clock (per BST).